Privacy Policy
At Franley we respect your privacy and are committed to protecting your personal information.
Information we collect
When you place an order or contact us, we may collect:
- Name, phone number and email address
- Billing and shipping address
- Order details and communication history
Payments
Orders are paid online, by cash on delivery, or by bank transfer. Online payments are handled by PayHere, a payment service licensed in Sri Lanka: when you choose to pay online you are taken to PayHere’s secure page, and your card details are entered there. No card or banking credentials are ever collected, processed or stored by this website — we receive only confirmation that the payment succeeded, and the type of card used. If you choose bank transfer, we email you our account details after your order is placed, and you send the payment from your own bank.
How we use your information
- To process orders and deliver products
- To provide customer support
- To send order updates and important service messages
- To improve our website and services
- For marketing, only if you choose to receive promotions
Sharing of information
We may share limited information with trusted service providers — our delivery partners, the service that sends our order emails, and PayHere when you pay online (your name, contact details, delivery address and order total) — only as needed to complete your order. We do not sell or rent customer data.
Cookies
Our website may use cookies to improve your browsing experience and for analytics.
Your rights
You may request access to, correction of, or deletion of your personal data by contacting us.
Contact us
Email support@franley.lk
Phone / WhatsApp: +94 70 750 7722