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Franley
Policies

Returns & Refunds

If a piece is not right, we would rather fix it than have it sit in a drawer.

We value your satisfaction. If for any reason you are not completely happy with your purchase, here is exactly how it works.

Returns

  • We accept returns within 7 days of the delivery date.
  • The item must be unused, in the same condition you received it, and in its original packaging.
  • Proof of purchase — your order number or receipt — is required.

Refunds

  • Once we receive and inspect the item, we will tell you whether the refund is approved.
  • Approved refunds are returned to your original payment method.
  • Delivery charges are not refundable, unless the return is due to our error.

Exchanges

  • To exchange for a different size, colour or style, contact us within 7 days of receiving your order.
  • Exchanges are subject to stock availability, so it is worth messaging early.

Damaged or wrong items

If your item arrives damaged or defective, or you received the wrong item, contact us within 48 hours of delivery with photos. We will arrange a replacement or a refund depending on availability.

Return shipping

  • Return shipping is the customer’s responsibility, unless the return is due to our error — a wrong or defective item.
  • Please use a trackable courier service so neither of us is guessing.

Start a return

Email support@franley.lk or message +94 70 750 7722 with your order number and a photo of the item.